Puddy MotorsSales · Service · Support the team
Service department · One technician
Tell him what it’s doing, pick a morning, and the price you see here is the price on the invoice. He does not do estimates. An estimate is just a price you say twice.
Shop hours
If he sold it to you
Every car is gone through before it goes on the lot. Fluids, belts, brakes, tires, whatever it turned out to need — and what was done is written down and stays with the car.
So when it comes back, he is not working from a description of a noise. He knows what is in there, because he is the one who put it in there.
Example
Why it’s built this way
Both halves, one man.
Puddy told us he was very frustrated that people did not understand that he is both sales and service, and that combination makes him uniquely able to speak to the repairs and prep work done to ensure a safe, reliable used car. We made sure to highlight this front and center to ensure the website speaks to his individual skills and business model.
The content choice, placement, and style is all custom — and deliberate.
Why it’s built this way
So the phone can stay on the hook.
Puddy is busy. When he isn’t under a hood or working with a customer, he is installing garbage disposals in showers or painting his face. That means he can’t spend a lot of time on the phone or emailing about details — like an estimate for how long your car will be at the dealership.
So, we built a comprehensive custom booking form to his specifications. It shows what is already taken before you pick, so nobody books a slot he cannot keep. Some of his question choices were suspect (we can’t figure out why asking if customers own a fur is important for this), so we helped him clarify the real questions to solve his problem.
We know not everyone is as unfocused as Puddy, but we have found that businesses generally need some help figuring out and communicating what they need or what they want to convey. Gateway can help.
Print it, don’t print it. He has already written it on the board.
Loaner · Mid-size
“That’s really the most important part of the reservation: the holding.” — Jerry
Diagnosis on every ticket: he moved some stuff around. Puddy Motors is a fan concept and nothing here books anything — no car, no bay, no appointment, no Arby’s.
While yours is in the bay
It is a mid-size, and it goes to whoever reserves it for the day their car is in.
Reserve it on the ticket and it is yours that day. He does not hand it to whoever walks in first. That is what the reservation is for.
The bay door is open. Pull in, turn it off, and let him listen to it. He will tell you when he knows something.
The work order above is the thing a real build emails to the shop before the car arrives. This one is a fan concept, so it stops on your screen.
Tell Gateway what you need